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Frequently Asked Questions |
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HOW DO I PLACE AN ORDER?
We want you to feel secure buying from AVStore.com; therefore we offer a few different ways to place an order:
Order online! - When you place an order through our website you will find it secure, easy, and fast. Available 24 hours a day, 7 days a week!
Call us! - Our sales team is ready to place your order over the phone. Our knowledgeable staff is at your disposal to help you make the best purchase for your application. Contact us at (877) 356-9678, Mon-Fri 7am-6pm CST (TN).
HOW DO I CONFIRM MY ORDER IS PLACED?
After your order is submitted, you will automatically be sent an “Order Receipt” to the e-mail address you entered during the purchase process. Once we have had an opportunity to verify your order information. If you do not receive an "Order Confirmation" e-mail from us within 24 hours of placing your order (with the exception of orders placed over the weekend/holiday, you will be contacted on the 1st business day that we return to the office), please contact us as soon as possible either by phone or email. Be sure to include the name and or company name that the order was placed under. We will send a new confirmation to you.
HOW DO I CANCEL MY ORDER?
If for any reason you find that you need to cancel an order, change an item in an order, or change the shipping address, please contact us as quickly as possible at (877) 356-9678. Once an order has shipped, it cannot be cancelled. Therefore, the sooner you call, the better our chance of making the necessary changes.
Projector Lamp Questions:
Q: Does a projector use a bulb or a lamp?
A: A projector lamp is more like a car headlight than a regular light bulb. Projector lamps, like air filters, can often be replaced by the owner. Check your owner's manual or call or email our customer service staff for more information.
Q: My projector seems to be functioning properly but the no light is produced.
A: Remove the lamp from the projector. Ensure that it has no cracks, discoloration or "smoky" appearance. It may have blown out.
Q: My lamp looks fine but the projector does not light. I notice a "clicking" sound coming from the projector when I turn it on.
A: That could be the sound of your lamp ballast attempting to ignite the lamp but is unable. It is recommended that you try removing and reseating the lamp, or to try another lamp.
Q: I just replaced my lamp but I am still not getting any light from my projector.
A: Here are a few things to try:
-Reset your lamp timer. Most projectors have no way of knowing if you physically have replaced your lamp. They rely on the user resetting the lamp timer.
-Pull the lamp back out of the unit, give is a brisk shake and reseat the lamp. Occasionally there is some buildup on the lamp contacts or filament during manufacturing.
Q: I was watching a movie last night and I heard a loud pop! After inspecting my projector, it seems my lamp has shattered. There is glass inside of the projector itself, what should I do?
A: It is not entirely uncommon for lamps to fail prematurely in an abrupt manner. This is commonly due to a weakness in the glass, caused during manufacturing, and would typically cause the lamp to explode within the first few uses. It is recommended that you place your projector on some newspaper or paper towels on your table or workbench. Carefully remove the lamp housing and place it in a small box or sturdy paper bag. Flip the projector right side up and gently shake it from side to side over the paper towels or newspaper to get all the small glass fragments out. One or two small pieces left in the projector usually will not cause any future problems. If your lamp has failed in this manner, it may be covered under a lamp warranty with the manufacturer. At your earliest convenience, call the customer service group at AVStore to verify if a warranty exchange is available.
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