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Returns Policy |
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Our 30-day return program means you may return your purchase, excluding special orders and/or non-stock products, to us should you be dissatisfied with your purchase within thirty (30) days of receipt of the product. You must return the item(s) to us by 2nd day freight, insured for full value, with original packaging, documentation, blank warranty card, original UPC codes on the manufacturer boxes and all manuals and accessories. If your projector has less than four (4) hours on the lamp, then you will not be charged a restocking fee. If your projector has four (4) to ten (10) hours on the lamp, and/or evidence of excessive wear and tear, you will be refunded your purchase price less a low 15% restocking fee. If your projector has greater than ten (10) hours on the lamp, you may not return the projector for credit or exchange. Instead the projector may be repaired under warranty according to manufacturer guidelines. Freight charges, for delivery and return, and related insurance charges, will not be refunded or credited. All returned items are subject to the criteria stated below in the section "Condition of Returned Items." No return will be accepted and no refund made on any product thirty (30) days after receipt. All accessories are subject to a 15% restock fee. We are unable to accept returns on lamps that have been opened or used. Special order or customized items may not be returned.
For all returns, contact AVStore's Customer Service team at 877-356-9678 before the thirtieth (30th) day to request an RMA (Returned Merchandise Authorization), or please complete the online RMA request form at (link RMA form).
In case of defective product, warranties on plasma displays are offered and honored by the manufacturers. Most manufacturers offer standard one-year limited warranties for parts and labor only; exchanges and returns are not permitted by such warranties. Because this is a special order item that requires careful transport, we cannot accept returns of plasma display units to AVStore. However, if a problem arises with your plasma display, or if the unit is defective, we will work on your behalf to coordinate a more expedient resolution of the matter with the manufacturer.
In the case of a defective* or D.O.A.** product(s), no charges will apply. Our Customer Service team must be notified within 30 days of your invoice date if there are any problems with any item(s) upon receipt***. Defective* or D.O.A.** merchandise will be repaired and returned, or exchanged for the same make and model, or for a product of equal value as allowed by the product manufacturer's policies. There are a few manufacturer exceptions to this policy: Sanyo offers a 10 day DOA** policy and Toshiba and Optoma offers a 14 days of receipt*** DOA** products. Sony has a repair only policy. Toshiba provides an exchange within the first 14 days of receipt.
Manufacturer Pixel Policies
Please know that our suppliers only provide us with their highest quality units available. On occasion a projector may have 1 (one) or more "Off" or "Out" pixels, also referred to as "Bad" pixels. It is industry standard to allow for a few "Bad" pixels on an LCD panel or DMD chip. The actual placement and number of "Bad" pixels allowed varies by manufacturer. The issue of "Bad" pixels does not qualify a projector for replacement as a "Defective" or "D.O.A." unit, but may be returned to the manufacturer for their evaluation; their decision is final in each of these cases. We apologize for any inconvenience the manufacturer's policies may cause.
Condition of Returned Items
All returned items must be in new and resalable condition and meet the following criteria:
DO NOT WRITE ON THE BOX. If the box is written on, the returned products will be refused. DO NOT black out or deface manufacturer bar codes and/or labels such as serial numbers; the cost of a replacement box will automatically deduct from your credit.
If the lamp has four (4) or more hours, or if the product is returned damaged, missing items, or exhibits excessive wear and tear, a 15% restocking fee with apply regardless of other return or exchange terms. If your projector has four (4) to ten (10) hours on the lamp, and/or evidence of excessive wear and tear, you will be refunded your purchase price less a low 15% restocking fee. If your projector has greater than ten (10) hours on the lamp, you may not return the projector for credit or exchange. Instead the projector may be repaired under warranty according to manufacturer guidelines. The restock fee will also apply for stocking items that evidence excessive wear and tear.
Be in the original shipping carton with all original packing material.
Include all accessories in their original wrapping/packing material. The actual replacement cost for missing items will be deducted from your refund/credit.
Include all manuals, warranty/guarantee information, and instructions. The actual replacement cost for missing items will be deducted from your refund/credit.
Customer pays shipping costs and must insure the package for the purchase value. Acceptable shipping carriers are UPS, Fed-Ex, DHL, or Airborne. Do not send return merchandise via U.S. Mail by any method; it will be refused. Products returned by U.S. Mail will not be credited or exchanged.
DO NOT WRITE ON THE BOX. If the box is written on, the returned products will be refused. DO NOT black out or deface manufacturer bar codes and/or labels such as serial numbers; the cost of a replacement box will automatically deduct from your credit.
If your projector has less than four (4) hours on the lamp, then you will not be charged a restocking fee. If your projector has four (4) to ten (10) hours on the lamp, and/or evidence of excessive wear and tear, you will be refunded your purchase price less a low 15% restocking fee. If your projector has greater than ten (10) hours on the lamp, you may not return the projector for credit or exchange. Instead the projector may be repaired under warranty according to manufacturer guidelines. The restock fee will also apply for stocking items that evidence excessive wear and tear.
Clearly place the RMA number on a label and attach it to the outside of the box OR include the RMA number in the "Ship To" address line.
The RMA number will be open for 7 business days from date when issued to you. If you do not contact us or return the products the RMA number will automatically CLOSE and you will lose the option to return or exchange the products.
Product must be in the original shipping carton with all original packing material.
Include all manuals, warranty/guarantee information and accessories in their original wrapping/packing material. The actual replacement cost for missing items will be deducted from your refund/credit.
Customer pays shipping costs and must insure the package for the purchased value. Acceptable shipping carriers are UPS, FedEx, DHL, or Airborne. Please do not send return merchandise via U.S. Mail or any other method; it will be refused. Products returned by U.S. Mail will not be credited or exchanged.
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